Returns

At Chloes Creative Cards we do our best to exceed your expectations and provide detailed photography and product descriptions to avoid any disappointment when you receive your ordered items.

If you wish to request a return, please contact me in writing/email stating your order/invoice number, name and address and the reason for the return.

Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:

Chloes Creative Cards
Unit 42 Dragonville Industrial Park
Dragon Lane
Durham
DH1 2XU

Telephone: 0191 3750119

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 7 working days along with the original receipt.

We suggest for your own protection you use 1st class registered post and obtain a proof of postage. The item will remain your responsiblity until it has been signed for at the returns address. I cannot accept any responsibility for any item returned that is lost or damaged in the post.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.