Here at Chloe's Creative Cards we like to provide you with a quick and easy delivery service. Working with our delivery partners, Royal Mail and DHL, we offer a variety of delivery options.

UK Standard Delivery - Royal Mail Tracked 48 -  items are sent within 5 working days days (this may be prolonged to 7 days during busy periods), these items are sent via Royal Mail Tracked 48 (as of 17th July 2023) your tracking will be emailed to you once your order has shipped. Royal Mail aim to deliver your order within 2-3 working days from collection of your order, please note this is not a guaranteed service.

Royal Mail Tracked 24 - items are sent within 5 working days days (this may be prolonged to 7 days during busy periods), these items are sent via Royal Mail Tracked 24 (as of 17th July 2023) your tracking will be emailed to you once your order has shipped. Royal Mail aim to deliver your order within 1-2 working days from collection of your order, please note this is not a guaranteed service.

UK Express Delivery - DPD - items are sent within 3 working days on a UK next day service, some remote areas may be 2 days, your tracking number will be emailed to you so you can check the progress of your parcel. You will be emailed detailed DPD tracking, along with DPD predict where you will be given a 1 hour delivery slot for your parcel, you can also divert your delivery to a parcel shop to collect or nominate a neighbour or safe place to leave your order. Please note this is not a guaranteed next day service, there can be circumstances beyond our control (e.g. weather) which can sometimes delay delivery, DPD will inform you of this.

Europe Standard Delivery items are sent via a Royal Mail Tracked Service, once an order is dispatched your tracking number will be added to your order so you can track the progress of your parcel.

Europe and USA Express Delivery items are sent via DHL, your tracking number will be added to your order upon dispatch so you can track the progress of your parcel, depending on the country delivering to this is usually within 5 working days.

Worldwide Express Delivery items are sent via DHL, your tracking number will be added to your order upon dispatch so you can track the progress of your parcel, depending on the country delivering to this is usually within 7-10 working days.

Please note that working days are classed as Monday-Friday.

On international shipments, Chloes Creative Cards is not responsible for any  fees, customs or taxes, which are the responsibility of the customer to pay.

UK Shipping

USA Shipping

Please note we are not able to ship to PO Boxes

Europe Shipping - Currently Suspended

We do have some Chloes Creative Cards Stockist who may ship to your destination they are - 

Killusty Crafts  - Tipperary, Ireland

Little Craft Shop - Meath, Ireland

Crafty Knits - Alicante, Spain

Craft Stash - Ship Internationally 

Rest of World (inc. Australia, New Zealand, Canada, South Africa) - Currently Suspended

We do have some Chloes Creative Cards Stockist who may ship to your destination they are - 

Peninsula Papercraft Boutique - Victoria, Australia

Lou Lous Collections - New South Wales, Australia

JCraft - Victoria, Australia

The Purple Magnolia - South Africa 

Craft Stash - Ship Internationally 

Here at Chloes Creative Cards we do our best to exceed your expectations and provide detailed photography and product descriptions to avoid any disappointment when you receive your ordered items, and we want you to be 100% happy with your purchase.

If you wish to request a return, please contact us in writing/email stating your order/invoice number, name and address and the reason for the return.

Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:

Chloes Creative Cards Limited
Unit 42 Dragonville Industrial Park
Dragon Lane
Durham
DH1 2XU

Telephone: 0191 3750119

If you are not 100% satisfied with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 working days along with the original receipt.

We suggest for your own protection you use 1st class registered post and obtain a proof of postage. The item will remain your responsibility until it has been signed for at the returns address. We cannot accept any responsibility for any item returned that is lost or damaged in the post.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.