Widerrufsrecht

Returns

We have a 14-day return policy, which means you have 14 days from the day of receipt to notify us if you’d like to make a return, you must notify us in writing via email that you would like to make a return, once notified you then have a further 14 days to send the items back. We are unable to accept returns that are reported outside of this time frame.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the order number to provide proof of purchase.

To start a return, you can contact us at orders@chloescreativecards.co.uk. Please note that returns will need to be sent to the following address:

Chloe’s Creative Cards

Unit 42 Dragonville Industrial Park

Dragon Lane

Durham

DH1 2XU

United Kingdom

As per our terms and conditions for a return it is the customers responsibility to pay the return postage unless the items are deemed faulty or damaged.

If your return is accepted, we’ll confirm the address of where to send your items. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@chloescreativecards.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately (within 48 hours) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue, report to the delivery company if necessary and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards/vouchers.

Exchanges
We do not offer exchanges, to ensure you get what you want return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@chloescreativecards.co.uk.