Here at Chloes Creative Cards we try to make the ordering process as straight forward as possible, please find below some frequently asked questions about orders and ordering.
If you order is sent via Royal Mail 1st Class post there will be no tracking available. If you order is sent via DPD or DHL we will email a tracking number to you.
If your order has been sent by Royal Mail, as selected at checkout we do ask that you allow up to 14 working days for you order to arrive, it is usually quicker than this hower delays within different areas can mean that your order can take a little longer to arrive.
If your order has been sent via DPD or DHL you will be emailed with your order tracking number to advise when you can expect delivery.
If you have any further questions please contact us email@example.com with your order number and we will be able to look into this for you.
Unfulfilled simply means your order hasn't been sent yet, you order will change to fulfilled once your order has been sent.
Fulfilled mean your order has been sent and it has been handed to our delivery partner - Royal Mail, DPD or DHL
If you order included a Pre-Order item this will be stated in the product title, the due to ship date will be stated in the product description. If your order contains pre-order and non pre-order items your order will be sent in full when the pre-order item comes into stock.
If you order has not been printed or packed we may be able to change your order, unfortunately if your order has already been printed or packed we would not be able to change or add onto to an order.
Unfortunately we are only able to accept payments in £ sterling, and are unable to offer a conversion or exchange rate as this would be provided by your credit card company.
Here at Chloe's Creative Cards we like to provide you with a quick and easy delivery service. Working with our delivery partners of Royal Mail and DHL we offer a variety of delivery options.
We provide a variety of delivery options including.
UK Standard Delivery items are sent within 3-5 working days days (this may be prolonged to 7 days during busy periods), these items are sent via Royal Mail 1st class post, there is no tracking for this type of post.
UK Express Delivery items are sent within 1-3 working days on a UK next day service, your tracking number will be emailed to you so you can check the progress of your parcel.
USA Express Delivery items are sent via DHL Express, your tracking number will be added to your order upon dispatch so you can track the progress of your parcel, depending on the country delivering to this is usually within 3-5 working days.
Please note that working days are classes as Monday-Friday.
On international shipments, Chloes Creative Cards is not responsible for any fees, customs or taxes, which are the responsibility of the customer to pay.
We currently ship to the UK and USA, unfortunately due to rising shipping costs we are not able to ship to other areas. We do have stockists in Europe and Australia. More infomation about these can be found on the Shipping Page.
If you have selected the Royal Mail delivery option on the website no tracking will be available as this is not a tracked service.
Returns and exchanges
Here at Chloes Creative Cards we do our best to exceed your expectations and provide detailed photography and product descriptions to avoid any disappointment when you receive your ordered items, and we want you to be 100% happy with your purchase.
If you wish to request a return, please contact us in writing/email stating your order/invoice number, name and address and the reason for the return.
Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
Chloes Creative Cards Limited
Unit 42 Dragonville Industrial Park
We try to provide as much inspiration as we can as to how to use our products, please find some frequently asked questions below.
As I'm sure you can imagine we create hundreds of cards every single year, so it is impossible to be able to provide instructions for every project, however you can find lots of inspiration and tutorials across our social media channels including on the blog, Facebook Page, Instagram Page, Pinterest Boards and YouTube Channel.